[ref. j43192100] Customer Support Representative - APAC

This a Full Remote job, the offer is available from: Anywhere, United States

This is a remote position.

Job Description

• FL3XX is an A to Z solution for a wide cross section of operators.

• as an Australian based team member, you will be working with operators across the APAC region.

We are in need of a person to join our customer Support team which includes processing support tickets and task/project management. This is a great opportunity for an aviation professional interested in moving into the tech industry - or for someone experienced with Software or SaaS support.

What you'll do:

• Learn about FL3XX as a software: how it functions, its features, and how to troubleshoot user issues;
• Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what;
• Process Support tickets: this is every Customer Success person’s first exposure to serving customers at FL3XX and a great way to learn the ropes;
• Support rotation: We offer 24/7 Support between US-based teams and EU-based teams. We have a weekend rotation (a person covers 1 weekend every 8 weeks), a holiday rotation, and cover the occasional late night or early morning as needed.
• Learn how to document and reproduce user issues and funnel them into our development process;

Month 4 to Month 8:

• Continue growing as a Support agent - including occasional live video calls where you can document urgent issues;
• Begin taking sole ownership of accounts - building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings.

Month 9 Onward:

• Continue to assist the Support desk with a higher autonomy;
• Begin to work towards a project of personal interest (implementing AI-powered workflows & chatbots, creating compiled recommendation reports for the Product team based on user experience – the opportunities are limitless!).

Requirements

What we are looking for:

• Experience in business aviation (sales, flight coordination, passenger services, crew) or passion for aviation and the confidence to learn - BIG PLUS.
• A track record of comfortability around new technologies and the ability to learn new software quickly - start-up experience is a plus
• Experience in Software support desk, or SaaS support.
• Ability to approach customer issues in a structured and calculated manner
• Strong written and verbal communication skills
• Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility
• Excellent multitasking and project management skills
• Well-organized with the ability to prioritise
• Based in Australia.

Benefits

• The ability to work remotely from anywhere in the world, so long as the commitment to covering North American hours remains
• The ability to grow quickly in the tech space - a great opportunity for someone looking to make a difference in our Support team
• Opportunities to pursue projects of personal interest, realize your own ideas, and build a portfolio of project outcomes
• A diverse international team living across the globe

This offer from "FL3XX" has been enriched by Jobgether.com and got a 82% flex score.