Líder de Turno (Shift Manager), ATS

The Shift Manager collaborates with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement.

• Oversee sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, ensuring alignment with the Sorting Center's operational strategy;
• Manage the shift’s workforce, including supervisors, equipment operators, and support personnel, ensuring proper staffing, task assignments, and performance tracking;
• Enforce safety protocols, including PPE use, material handling, and adherence to established procedures;
• Monitor and analyze key performance indicators such as sortation throughput, quality metrics, and safety incidents to identify opportunities for process improvements and operational efficiencies;
• Collaborate with the Sorting Center Site Manager, - Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact performance;
• Lead the adoption of new technologies, automation solutions, and operational best practices within the shift, ensuring smooth integration and team engagement;
• Provide ongoing coaching, training, and development to shift personnel, fostering a culture of continuous learning, safety, and employee engagement;
• Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
• Maintain accurate and timely documentation of shift performance, including labor deployment, productivity metrics, and incident reports;
• Serve as a subject matter expert and representative of shift operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
• Stay updated on industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance shift performance.- Bachelor's degree;
• Employee and performance management experience;
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
• Basic English and Fluent Portuguese.- Performance metrics, process improvement or lean techniques experience.

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