[ref. f46208417] Operations Manager - São Paulo

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview:

99Abastece is a breakthrough initiative developed inside DriverLab innovation hub, focused on creating solutions to increase driver rentability and satisfaction. Being a innovative enviroment, candidates must have excellent analytical and problem-solving skills, being a critical independent thinker with a hands-on behaviour.

In this position, you would be working in the Fuel Ops team, that is responsible for maintaining the Fuel Marketplace balance, while engaging drivers to refuel at the partner gas stations.

You will be responsible for managing the work with data to monitor marketplace behavior and ensure efficiency through asset utilization, product improvement and supply-chain management.

Role Responsibilities:

• Analytics: Using internal and external data to understand the best pricing positioning among our different areas and products.
• Innovation: Being extremely active in chasing opportunities and proposing new tests and approaches together with related peers, combining Pricing, Demand, Supply, and Marketing.
• Driver Engagement: Taking the lead in creating precise strategies to engage and improve our experience.
• Developing & Optimizing Processes: Taking big picture ideas and breaking them into actionable steps with progressive timelines for completion.
• Product Improvement: Diligently searching for bugs or new features that could improve a seamless driver experience.
• Marketplace Balance Support: Leading the day-to-day issues of drivers and gas stations on our system.
• Being resourceful and scrappy: Taking ownership of 99's growth in your cities and doing everything possible to support and enhance the quality of our services.

Role Qualifications:

• Bachelor's degree in Engineering, Statistics, Business Administration or similar field.
• 5+ years of background with previous experience using data to lead and support business decisions.
• Exceptional skills in problem solving, analytical thinking and communication.
• Demonstrated record of positively owning and leading initiatives and projects at your organization.
• Demonstrate advanced people skills and enhance teamwork while maintaining a mission-driven entrepreneurial spirit. You are proactive, is a good team player and have a hands-on mentality.
• Advanced level of English.
• Advanced knowledge in Data Analytics.
• SQL knowledge is a plus, but willingness to learn it is required.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms