Program Manager, Payment Business Operation
Program Manager, Payment Business Operation - In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences.
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Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities.Position Overview: Amazon is looking for an experienced Program Manager to lead the Payments Refund Program in their Payment Business Operation team.
The role involves diving deep into Payment experience in Latam to address pain points that harms customers in BR, ELA (Emerging Latam Countries) and MX leading to contacts and decrease in engagement.We are looking for someone who can work independently in a fast-paced, technical environment.
The candidate should be a problem solver with experience in relationship management, cross-reference roadmaps, and delivering results.
Effective English skills are necessary for regular communication with stakeholders worldwide in this position.
Key Job Responsibilities: Program management working together with technical teams to improve payments products and customer experience.
Strong data analysis experience, extracting insights that drives business decisions.Dive deep into internal and external data to understand Payments gaps within Amazon.
Work backward from customer's pain points and translate them into actionable improvement plans.
Evaluate payment partners, benchmarks learning from other geos and improve Amazon's payment operations to reduce friction in payment experience.
Work with engineering and product teams to prioritize, scope and rollout fixes or additional features with track of success metrics to assure completeness.
BASIC QUALIFICATIONS: Bachelor's degree or equivalent; 2+ years of program or project management experience; Experience working cross-functionally with tech and non-tech teams; Experience owning/driving roadmap strategy and definition; Experience with end-to-end product delivery; Experience with feature delivery and tradeoffs of a product; Experience as a product manager or owner; Experience owning technology products; Advanced English.
PREFERRED QUALIFICATIONS: Experience in influencing senior leadership through data-driven insights; Experience working across functional teams and senior stakeholders; Experience in data analysis; Knowledge of key customer experience metrics and methodology (e.
g., NPS); Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
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