Senior Specialist, Solution Delivery, Aster
São Paulo
Senior Specialist, Solution Delivery, Aster - We are ranked #1 on Glassdoors Best Places to Work and have maintained a top four spot for 13 years.
We believe diversity, inclusion, and collaboration are key to building extraordinary teams.
We hire talented individuals and create an environment for professional and personal growth.
We are recognized by Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for our commitment to diversity and inclusion.
WHO YOULL WORK WITHYou will support clients and case teams working with our ASTER product, Bains largest technology investment, used in over 200 deployments with an NPS of 70.
You will collaborate with product managers, designers, engineers, and analytics experts to deliver organizational design tools that assist clients in structuring for growth.
This role offers hands-on client experience, skill development, and an opportunity to contribute to our São Paulo hubs growth and culture.
WHERE YOULL FIT WITHIN THE TEAMThe Senior Specialist, Solution Delivery, supports and advises case teams and clients on deploying and using Bain software and tools.
You will manage deployments for assigned clients, support complex cases, and act as an advisor on product usage.
User training (25%) : Lead training sessions, develop training materials, and maintain curriculum for software users.
Solution Advisory (10%) : Assist in gathering requirements and configuring software in coordination with clients and internal teams.
Product Operations (10%) : Collect feedback, support enhancements, and advocate for client needs within the product team.
Software product awareness (10%) : Create marketing collateral, share best practices, and provide examples to case teams.
Team operations (10%) : Contribute to performance improvement initiatives.
Service improvement (5%) : Collaborate on designing new services and improving support processes.
ABOUT YOUExperience: 3-5 years in software deployment, customer success, or technology consulting.
Education: Associate''s/Bachelors degree or equivalent.
We believe diversity, inclusion, and collaboration are key to building extraordinary teams.
We hire talented individuals and create an environment for professional and personal growth.
We are recognized by Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for our commitment to diversity and inclusion.
WHO YOULL WORK WITHYou will support clients and case teams working with our ASTER product, Bains largest technology investment, used in over 200 deployments with an NPS of 70.
You will collaborate with product managers, designers, engineers, and analytics experts to deliver organizational design tools that assist clients in structuring for growth.
This role offers hands-on client experience, skill development, and an opportunity to contribute to our São Paulo hubs growth and culture.
WHERE YOULL FIT WITHIN THE TEAMThe Senior Specialist, Solution Delivery, supports and advises case teams and clients on deploying and using Bain software and tools.
You will manage deployments for assigned clients, support complex cases, and act as an advisor on product usage.
You will also handle Service Requests, Incidents, and Problems to ensure ongoing client success and process improvements.
WHAT YOULL DOProject management and ongoing support (30%) : Support teams and clients with technical issues, including on-site support when needed.User training (25%) : Lead training sessions, develop training materials, and maintain curriculum for software users.
Solution Advisory (10%) : Assist in gathering requirements and configuring software in coordination with clients and internal teams.
Product Operations (10%) : Collect feedback, support enhancements, and advocate for client needs within the product team.
Software product awareness (10%) : Create marketing collateral, share best practices, and provide examples to case teams.
Team operations (10%) : Contribute to performance improvement initiatives.
Service improvement (5%) : Collaborate on designing new services and improving support processes.
ABOUT YOUExperience: 3-5 years in software deployment, customer success, or technology consulting.
Education: Associate''s/Bachelors degree or equivalent.
Skills & Abilities: Ability to execute projects, make recommendations, communicate effectively, and collaborate across levels.
Detail-oriented with a focus on quality and process improvement.
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