Services Contract Management Analyst
São Paulo, SP
Services Contract Management Analyst - , helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line.
Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines.
We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs.
**The Role**To work as part of a Global Business Operations team, supporting AMER & LATAM Services Pre-presales ad post-sales activities during the development and tracking of services bids.
Assist Pre-Sales resources with bid registration and setup via the services pricing configuration system (PSC).
Ensuring relevant bid details are completed, and approval workflows are followed.
Review the generation of automatic project definition documents, for completeness and accuracy, and on contract win, generate the appropriate statement of work documentation, in line with customer contract, legal and finance requirements.
Complete process workflows through to the engagement set up team to initiate commencement of delivery.
As a central operations function, we also provide monthly Business and Process metrics reporting from the system.
**What you will be doing**:- Assist Sales in pre-sales deal structuring including review of Hitachi financial policies to ensure the deal is sound overall- both financially and contractually.
**What you bring to the team**:- Educated to Degree level or Equivalent, with specialization in Finance, Business Administration or Contract Law being highly desirable.
in recognizing/mitigating risk factors in business- 1-3 years Services Contracts experience.
If driving real change gives you a sense of pride and you are passionate about powering social good, we''d love to hear from you.
**Our Values**We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements.
Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines.
We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs.
**The Role**To work as part of a Global Business Operations team, supporting AMER & LATAM Services Pre-presales ad post-sales activities during the development and tracking of services bids.
Assist Pre-Sales resources with bid registration and setup via the services pricing configuration system (PSC).
Ensuring relevant bid details are completed, and approval workflows are followed.
Review the generation of automatic project definition documents, for completeness and accuracy, and on contract win, generate the appropriate statement of work documentation, in line with customer contract, legal and finance requirements.
Complete process workflows through to the engagement set up team to initiate commencement of delivery.
As a central operations function, we also provide monthly Business and Process metrics reporting from the system.
**What you will be doing**:- Assist Sales in pre-sales deal structuring including review of Hitachi financial policies to ensure the deal is sound overall- both financially and contractually.
- Assist Services Pre-Sales in the bid creation in the Services Pricing configuration tool, as requested.
- Participate in Geo/Country/District calls to ensure understanding of pending sales opportunities.
- Statements of Work are requested as part of the system workflow.
- Prepare Statements of Work for signature by Customers and Resellers, also Statements of Work between Hitachi Vantara and Service Providers when needed.
- As Contracts are received submit Contracts to Kimble Business Operations team for input into the Professional Services Automation tool.
- Create Professional Services quotes (standalone services only) in Salesforce.
- Review and do final approval of Amendments / Project Change Requests (PCR''s) for Customer/Reseller signature; process as required.
- As a GEO Centralized team, the position will provide user support across multiple countries / districts.
- Work to maintain service operating level agreements with the business, meeting agreed services levels.
- Assist with the production of management reporting from the resource scheduling tools and contribute to an ongoing service improvement program.
**What you bring to the team**:- Educated to Degree level or Equivalent, with specialization in Finance, Business Administration or Contract Law being highly desirable.
- Service-oriented, customer-focused, with 2-4 years of support and services experience.
- Some understanding of overall services business with some knowledge of the services portfolio, solutions offerings.
- Some knowledge of contractual documentation to support services sales.
- Strong analytical and detail-oriented aptitude; a high degree of accuracy.
- Excellent communication and organizational skills.
- Ability to manage time effectively.
- Ability to learn and adapt to change.
- Ability to work independently with mínimal supervision.
- Excellent writing skills.
- Business English mandatory.
in recognizing/mitigating risk factors in business- 1-3 years Services Contracts experience.
- Additional language knowledge - Spanish or Portuguese**Our Company**Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive.
Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities.
We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture.If driving real change gives you a sense of pride and you are passionate about powering social good, we''d love to hear from you.
**Our Values**We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements.
Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and
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