[Job - 21931] Salesforce Business Analyst, Brazil

This a Full Remote job, the offer is available from: Brazil

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

The ideal candidate will bridge the gap between business needs and technical solutions, ensuring our Salesforce implementations deliver exceptional customer experiences.

• Incident Management: Organize the Salesforce Admin incident queue, triaging and routing issues to the appropriate teams while providing visibility to stakeholders.
• Operational Support: Assist in coordinating production operational support by understanding, addressing, and solving issues related to Salesforce Service Cloud, such as permissions, adding new case classifications.
• Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, translating them into functional requirements, epics, and user stories.
• User Acceptance Testing: Conduct user acceptance testing (UAT) to validate that solutions meet business requirements and user expectations.End User Support: Provide end-user support, respond to queries, resolve issues, and escalate when necessary.
• Documentation: Develop clear business requirement documents and facilitate workshops to ensure effective communication of requirements among team members.
• Continuous Improvement: Stay updated on Salesforce best practices and recommend innovative solutions for continuous improvement.

• Strong background in SalesForce Service Cloud, such as Administrator and Functional Analyst
• Fluent English communication skills with the ability to interact effectively with stakeholders and end-users.
• Proven experience in operational production support and troubleshooting issues from a business standpoint.
• Familiarity with SCM coding and the ability to read and understand programming languages such as APEX.
• Has worked on Agile teams knowing the rituals and its importance.

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Salesforce Certification: Salesforce Certified Administrator or relevant certification is a plus.
• User Story Techniques: Experience with the INVEST technique and other common user story techniques such as the Three Cs - Model, User Story Template, and Scenario Writing.
• Testing Skills: Any past experience writing test cases is a plus
• Any past experience as Business Analyst/Functional Analyst in the IT world;

Our benefits:

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Wellhub (Gympass)
• TotalPass

• Life insurance
• CI&T University
• Discount club

• Pregnancy and responsible parenting course
• Partnerships with online learning platforms
• Language learning platform

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

This offer from "CI&T" has been enriched by Jobgether.com and got a 78% flex score.