Strategic Account Manager US/LATAM

This a Full Remote job, the offer is available from: United States, Latin America

This is a remote position.

Strategic Account Manager

The Strategic Account Manager will be responsible for driving customer satisfaction, revenue growth, and profitability by delivering world-class solutions, while building and expanding customer relationships.

• Responsible for the overall business relationship with assigned customer accounts, with focus on customer satisfaction, retention, and growth
• Develop and maintain account plans, establish and track success criteria, and manage customer commercial expectations
• Responsible for achieving or exceeding revenue targets
• Develop a deep understanding of the customer's business, industry, and localization needs
• Identify and develop new opportunities for growth within their accounts
• Collaborate with cross-functional teams to align account strategies and deliver results
• Lead all tender or proposal activities, engaging with the appropriate colleagues and teams, generating a professional and timely response to the client
• Manage contract renewal processes, including negotiating contract terms and pricing in collaboration with Finance and Legal
• Provide regular reporting and updates on account performance and progress against account plans
• Attend and present at external customer meetings e.g. business review meetings, and attend regular meetings with client and internal teams as necessary
• Continuously monitor and improve customer satisfaction through regular communication and feedback
• Provide feedback to the business in order to optimize quality of service, business growth, and ultimate client satisfaction
• Stay up-to-date with industry trends and best practices

• Minimum of 7 years of experience managing customer accounts in a localization or related industry, with a track record of exceeding revenue targets
• Strong account management and customer relationship skills, including a facility to identify and articulate new opportunities within existing accounts
• Experience in negotiating and closing sales at executive level
• Ability to manage commercial tender processes to successful completion
• Excellent communication and presentation skills, with the ability to articulate complex requirements and solutions to both technical and non-technical audiences
• Strong problem-solving and negotiation skills with a focus on delivering solutions to meet customer needs
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent analytical, and strong organizational skills
• Experience with CRM systems, preferably salesforce.com
• Ability to travel on as required
• Fluent in English; additional languages a plus
• Bachelor's degree in business, marketing, or related field
• Ideally formal sales training, preferably CCS or Miller-Heiman

This offer from "Lion People Global" has been enriched by Jobgether.com and got a 80% flex score.