Sr. Customer Solutions Manager (CSM), AGS Brazil FSI
Amazon São Paulo
Amazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager. Customer Solutions Managers or CSMs engage directly with customers and help them realize the strategic and economic benefits of cloud adoption. A CSM has deep understanding of customer's strategic priorities and business objectives.
o Develop trust-based, long-term strategic relationships with customer executives
o Maintain an in-depth understanding of existing and developing cloud technologies
o Understand stages of cloud maturity in order to support customer across cloud adoption
o Possess experience in change and organizational management related to cloud adoption
o Work effectively with members of the sales, technical, and marketing teams
Works with key stakeholders to define and execute complex, critical, or high-value journeys.
As a Sr CSMs you should have a strategic focus, yet retain an appropriate level of hands-on program management. You provide guidance on complex customer change-management opportunities and adoption efforts that solve significantly complex or endemic business and technical problems.You establish and regularly review business, performance, and operational metrics.
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We are passionate about people who innovate on behalf of our customers, think big, use data to make decisions, and can express themselves thoughtfully.We want you to be creative and passionate about delivering a great customer experience.
The successful candidate will: o Remove roadblocks for the customer meanwhile actively managing results for the organization
o Understand customer's strategic goals and define how a plan to contribute to themo Develop trust-based, long-term strategic relationships with customer executives
o Maintain an in-depth understanding of existing and developing cloud technologies
o Understand stages of cloud maturity in order to support customer across cloud adoption
o Possess experience in change and organizational management related to cloud adoption
o Work effectively with members of the sales, technical, and marketing teams
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
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