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Do you want to become a key figure in the success of our customers?️

At edrone, we are looking for passionate individuals to join our Customer Care team as a Success Specialist.

Sounds interesting? Keep reading!

What we can offer you:

• Joining a fantastic team, full of passion for building customer relationships and tools to support your development in this field;
• Professional training to prepare you for your job;
• Work with large e Commerce companies from Brazil;
• Flat organizational structure, high decision-making and real impact on how the company you work for looks like - your opinion is important to us!
• Working in our office in São José dos Campos (SP) in a hybrid work model (2x/week in the office)
• Competitive salary

• Food voucher (R$700);
• Transportation voucher;
• Gympass for you and your family;
• Health and dental insurance;
• English lessons;
• Gift on your birthday;

• What your typical day will look like:
• Establishing & building long-term relationships with customers, taking care of them at different stages of their cooperation in edrone
• Communicating with customers through various channels (phone, video meetings, chat, whatsapp and email)
• Improving customer satisfaction through professional advice, training and inspiration
• Needs analysis of current customer problems and needs, and co-creation and implementation of the company's customer retention strategy
• Collecting feedback from customers and relaying it to relevant people/departments
• Prepare inspirational materials together with the Customer Care department
• Conducting trainings and webinars
• Reselling products and services

This role will be perfect for you if:

• You have experience and enjoy working with customers and building relationships with them is your second nature?
• You're not afraid of new challenges, and your energy and proactive attitude make no task scary for you!
• English speaker, as an international company you will be in contact with english constantly
• There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along!
• You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us!
• Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!
• Your strengths include knowledge of marketing basics or an interest in e Commerce, and the world of trends and innovation is a natural fit for you

We additionally appreciate if:

• You have previous experience in e Commerce or marketing - if you don't have it, nothing lost!
• You have previous experience with B2B customers
• You have experience with creating customer success, managing customer accounts
• You have experience conducting training and webinar

1. Filling out the recruitment form and attaching your CV
2. Short online interview with Recruiter - Milena Micor, during which we would like to get to know you a bit better!
3. Online interview with Customer Success Team Leader - Laura Teixeira and Support Manager - Ana Luiza Zaroni
4. Decision regarding the offer and welcome on board!

Regardless of the decision at each stage, you will always receive feedback regarding your candidacy.