Technical Program Manager , LATAM Integration Team
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’.
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Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’.Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.
Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging in to business and technical requirements as drilling into metrics development? Then this is the position for you.
We are looking for Technical Program Managers to own and implement a roadmap of new strategic Amazon Initiatives with our Integrators in Brazil and Mexico (Marketplace Hubs). You will be responsible to build relationship, provide technical support and engage our partner’s development teams to implement, maintain, and grow their integrations to Amazon’s marketplace.
The Technical Program Manager must be able to balance Amazon's objectives with the needs of sellers while driving the integration process through our SP-APIs. This position will require a combination of technical skills (to give support on development and testing) and relationship skills (to negotiate, engage our partners to deliver in the agreed deadlines and manage projects).Additionally, the Technical Program Manager will analyze pain points, metrics and seller experience to address improvement opportunities.
In this role, you will be required to understand our integration APIs (SP-APIs) which is an integrated Web service that helps and sellers to programmatically exchange on listings, orders, payments, reports, and more.
Job functions include:
- Be responsible for a group of and manage the pipeline of projects with them
- Daily/weekly contact with their teams via phone and email and also make recurrent visits.
- Provide technical support to the development teams on documentation, best practices, example codes, troubleshooting and testing
- Keep external and internal teams communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
- Understand seller API documentations and interact with their teams to deeply understand our APIs, follow guidelines and/or ask support when complex problems are found
- Provide 2nd level support for complex cases when necessary
- Be a technical consulting expert to the Product Manager on evaluating the best solution, estimating efforts and defining product roadmap
- Maintain updated documentation of managed self-developers' progress and led projects
- Monitor integrators' performance and propose data-driven improvements
- Generate data views to better understand and support self-developers
- Provide data-driven insights for continuous improvement
- Effectively collaborate with cross-functional teams and participate in global meetings (Advanced English required, Spanish preferred)- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 3+ years of working directly with engineering teams experience
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