Service Delivery Manager

Service Delivery Manager

• - You are innovative
• You are happy to challenge established patterns in the industry if they do not make sense to customers; you are able to put yourself in the shoes of your customers and observe what we do from their perspective; you keep abreast of developments and know when to introduce them to your customers;
• Command authority naturally
• You dont need borrowed power to enlist the help of others
• you just know how to do it
• you are optimistic and are viewed in a favorable light and are valued by the organizations you work for;
• Possess quick sifting abilities, knowing what to note and what to ignore
• The latter is more important since theres almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data;
• Ask good questions andlisten to stakeholders
• Great project managers dont just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders;
• Do not use informationas a weapon or a means of control
• You communicate clearly, completely, and concisely, all the while giving others real information without fear of what theyll do with it.
• Exercise independent and fair consensus-building skills when conflict arises
• But you embrace only as much conflict as is absolutely necessary, neither avoiding nor seeking grounds for control of a particular project segment;
• Look forward to going to work
• You believe that service delivery management is an exciting challenge thats critical to our success: you view service delivery management as a career and not a job, and you treat it so by seeking areas for change, improvement, and additional training and education